However, Monday morning the company acknowledged the continuing problem affecting their app, sportsbook locations and kiosks. We hope to have a resolution as soon as possible.' On Twitter during the game, William Hill tweeted, 'We are aware of an issue affecting users in Nevada. Their senior economic analyst sent out a statement saying, in part, ' is aware of the issue and board agents from the enforcement and technology division are currently investigating the matter.' The Nevada Gaming Control Board is now involved. 'I'm like 'why?' So many people bet, and what I thought about were the people that spend money, like a thousand, two, three, four, five thousand and they go and they want their money and the system is down,' she said. When she walked into her sportsbook, she got the news from an employee there would be no payouts at any William Hill sportsbook location in the valley, or even in the state. 'The system had been down since halftime yesterday.' 'They said the system was down,' she said. One bettor, Mary Love, spent most of her Monday morning headed back to the Silver Nugget Casino where she placed her Super Bowl bet Sunday on the Kansas City Chiefs.Īfter arriving to claim her winnings at a William Hill sportsbook, her day took a turn. The Nevada Gaming Control Board is now investigating the failure.īACK ONLINE: William Hill sportsbook back online after 72 hour shutdown The sportsbook system shut down before halftime during the Super Bowl. LAS VEGAS (KTNV) - Thousands of William Hill sportsbook bettors have been unable to claim their prize.

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